A Systematic Review on IoT and E-Services Co-production

Abstract

The availability of different types of data collected by Internet of Things-IoT can be exploited to enhance transparency and promote government action for citizens. However, in this field, how has the approximation between government and citizens been achieved for the co-production of digital public services? Thus, this research aims to identify the applicability of IOT in the coproduction of public services and what the characteristics of related models applicable to public administration. In order to do so, this article carried out a systematic review of the literature, in the period from 2012 to 2018. For this purpose, the database of advanced search Scopus. In general, many authors see IoT as facilitating the concept of smart cities, as well as a new way of managing communities based on information sharing and collaboration. Furthermore, the data collected through IoT can improve the capacity to predict problems in the development of a collective intelligence. The review has shown that there are advantages in the co-production of public services from the use of IoT as an instrument for reaching public value for public administration. However, the exploration of quality aspects of e-government service offerings and the understanding of user preferences are research questions that need to move forward in the face of relevance to society.