Abstract
Artificial intelligence (AI) is one of the emerging technologies. In recent decades, artificial intelligence (AI) has gained widespread acceptance in a variety of fields, including virtual support, healthcare, and security. Human-Computer Interaction (HCI) is a field that has been combining AI and human-computer engagement over the past several years in order to create an interactive intelligent system for user interaction. AI, in conjunction with HCI, is being used in a variety of fields by employing various algorithms and employing HCI to provide transparency to the user, allowing them to trust the machine. The comprehensive examination of both the areas of AI and HCI, as well as their subfields, has been explored in this work. The main goal of this article was to discover a point of intersection between the two fields. The understanding of Explainable Artificial Intelligence (XAI), which is a linking point of HCI and XAI, was gained through a literature review conducted in this research. The literature survey encompassed themes identified in the literature (such as XAI and its areas, major XAI aims, and XAI problems and challenges). The study’s other major focus was on the use of AI, HCI, and XAI in healthcare. The poll also addressed the shortcomings in XAI in healthcare, as well as the field’s future potential. As a result, the literature indicates that XAI in healthcare is still a novel subject that has to be explored more in the future.
Highlights
Nowadays, digital technologies have been adopted for interaction in the modern world
This study presents a comprehensive review of an emerging XAI area that combines Human-Computer Interaction with Artificial Intelligence
The papers chosen for the evaluation were divided into areas such as Human-Computer Interaction (HCI), Artificial intelligence (AI), XAI & Impacts, and application of these domains in healthcare
Summary
Digital technologies have been adopted for interaction in the modern world. Artificial intelligence playing a vital role in making interaction more flexible and intelligent by integrating itself within the systems with the help of different technology acceptance theories [3]. Human-Computer Interaction is the field that is mainly used for making technological interaction easy for the user [4]. A new era has created a bridge between human-computer interaction and artificial intelligence by introducing Explainable artificial intelligence. The main focus of XAI is mainly to explain the interaction to the end-user in order to create a trustworthy environment [6]. HCI helps human beings to understand and interact with and through technology by providing a good means of communication [28]. HCI aims to improve the interaction between users and computing devices. The main aim supported by HCI is to provide interaction following the needs and capabilities of users [29]. Psychology’s role in HCI includes a general framework for the interaction of human beings with systems and software, and it includes verifying the usability of the system and software after it is developed [30]
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