A Systematic Review for Service Humanoid Robotics Model in Hospitality

Jiaji Yang,Esyin Chew

doi:10.1007/s12369-020-00724-y

Jiaji Yang, Esyin Chew

Open Access

https://doi.org/10.1007/s12369-020-00724-y

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Abstract

Nowadays, the Fourth Industrial Revolution has brought artificial intelligence to the forefront, and more and more intelligent robots begin to be used in the hospitality industry. In this study, the application of service humanoid robots in the hospitality industry is investigated based on Cardiff Metropolitan University EUREKA Robotics Lab’s robot as reported by Lab (in Eureka robotics lab, 2017, https://www.cardiffmet.ac.uk/technologies/Pages/EUREKA-Robotics-Lab.aspx). The research ontology of this study is post-positivism. The research philosophy of this research is phenomenology. Phenomenological studies have indicated that this phenomenon can only be truly understood and experienced through subjective immersive research directly involving researchers, and the interaction among researchers is an integral part of the research. In this study, the data are collated through case researches and experimental interviews. Finally, Some proposals for transforming the traditional hospitality industry into the direction of intelligence is summarized. In future research, a technical model combining artificial intelligence will be further developed.

Highlights

1.1 The Background of Intelligent Humanoid Robotics for HospitalityThe First Industrial Revolution that began three hundred years ago was an unprecedented period of technological, economic, and social change that completely transformed British culture from a largely rural, static society with limited production and division of labor into the world’s first modern industrial society [4]
Service humanoid robots have been introduced for hospitality in China, Japan, and Malaysia since 2016 [10,41,42].how can these humanoid robots be introduced to the hospitality sector and what are the possible impacts around business processes and ethical-privacy-legal agenda still require to be further investigated
Most of the cases suggest that there is still the challenge of Human-Robot Interaction (HRI), even though the situation faced by the traditional hospitality industry can be effectively improved by the robot

Summary

Introduction

1.1 The Background of Intelligent Humanoid Robotics for HospitalityThe First Industrial Revolution that began three hundred years ago was an unprecedented period of technological, economic, and social change that completely transformed British culture from a largely rural, static society with limited production and division of labor into the world’s first modern industrial society [4]. The Fourth Industrial Revolution is disrupting and changing the transformation of the entire ecosystem of education and businesses, from operation production to service and hospitality [31]. Since 2014, the Ministry of Economy, Trade, and Industry of Japan has issued a series of robot policy guidelines to solve the commercial and safety problems of the “ generation of robots” [25]. They proposed to establish “Tokku” Robot Experience Test and Development Zone (RT Zone) and another special zone where humanoid robots and humanoid robots coexist peacefully considering the deregulation of robots in RT Zone [44]. The ability to solve the problem of robots in business processes and ethicsprivacy-law by mimicking the RT Zone in Wales is one of the main considerations in this study

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