A Systematic Literature Review on Relationship Between Internet Usage Behavior and Internet QoS in Campus

Abstract

AbstractThe Internet user population has drastically increased for many years. The Internet usage behavior and the Internet Quality of Service (QoS) are relatively used in most discussions about Internet users’ experience and satisfaction. Even though much research has been done to improve the Internet QoS without jeopardizing the user experience, there is still a lack of studies to identify the relationship between both elements. This paper aims to conduct a systematic literature review of the relationship between Internet usage behavior and Internet QoS on campus. For this purpose, some literature search was conducted in several databases such as ACM, IEEE Explore, and Scopus. There were 47 articles selected and 36 articles met the inclusion criteria. The results show direct and indirect relationships between Internet usage, user behavior, and Internet QoS on campus. Based on these results, component variables for constructing an Internet usage behavior model on campus are proposed, and a set of direct and indirect relationships between these variables. This study complements the few previous investigations of these collaborative relationships.KeywordsInternet usageUser profilingUser behavior modelInternet QoS