A Systematic Literature Review of Student Satisfaction: What is Next?

Abstract

The purpose of this research is to review student satisfaction by examining a variety of relevant papers. This article provides a systematic literature review on student satisfaction (SS) research published between 2000 and 2022. The review uses data from the Scopus database using relevant keywords such as student satisfaction. Thirty highly cited papers were selected from 1615 articles for this systematic literature assessment. This study showed that students in the United States (US), United Arab Emirates (UAE), Vietnam, New Zealand, Kingdom of Saudi Arabia (KSA), Pakistan, Cyprus, Ireland, China, and Norway are content with the quality of e-learning services offered by their universities. On the other hand, students in Jordan, Germany, and Australia reported multiple issues with their involvement in online courses, such as internet connection disruptions also poor sound quality and were much more satisfied with traditional classroom instruction than online learning. In addition, Malaysia, Poland, Italy, and the United Kingdom performed research and identified other factors, including ranking, professional, comfortable environment; student assessments and learning experiences; classroom environment; lecture and tutorial goods; textbook and tuition fees; student support facilities; business procedures; relationship with teaching staff; knowledgeable, responsive faculty; staff helpfulness; feedback; and class sizes for evaluating student satisfaction. Based on a review and analysis of the SS literature, this paper came up with 11 questions for future research that will allow the research to be expanded.