Abstract
Taking Type 2 diabetes as the research object, and through questionnaire interviews, this study sought to determine the degree of satisfaction of patients with different attributes with medical services according to the distribution of demographic variables. Finally, the statistical results were taken as the reference basis for medical personnel to provide care to patients. Regarding the questionnaire survey, the questionnaire items were designed through face-to-face interviews aiming at their medical treatment process, thus, patients could truly reflect their feelings. This study used the SPSS statistical software (IBM, Armonk, New York, NY, USA) for analysis, and the results show that: (1) Patients of different genders had different degrees of satisfaction with medical services. (2) The difference in age, monthly disposable income, occupational category, and education level had no significant effect on service satisfaction. (3) The research subjects were all on the high side regarding their satisfaction with the service provided by medical facilities. This study is a pilot study, and it is hoped it will be used as a guideline for improving patient care quality in the future, thus, reducing the occurrence of diabetic complications through better medical care. The long-term goal is to continuously improve care and medical service quality, thus, reducing the waste of medical resources.
Highlights
With the progress of medical science, technology, and the economy, coupled with changes in eating habits and static lifestyle, diabetes has become one of the most important global public health issues in the 21st century
According to the patient’s behavior of seeking medical treatment, the questionnaire was used to inquire about the status and satisfaction of the return visit and the follow-up medication mechanism; this dimension was named as the satisfaction of medical service results
The results show that there were no significant differences in the satisfaction scores of demographic variables, such as age, education level, occupation category, and monthly disposable income for the services provided in the medical facilities in terms of structure, process, and results
Summary
With the progress of medical science, technology, and the economy, coupled with changes in eating habits and static lifestyle, diabetes has become one of the most important global public health issues in the 21st century. According to World Health Organization statistics [1], there were 410 million adults worldwide suffering from diabetes in 2016, the global diabetes prevalence rate will double from. 4.7% to 8.5%, and the number of patients worldwide is expected to increase to 592 million by 2035, and it is estimated that the number of adults suffering from diabetes will rise to over 640 million by 2040. Relevant diabetes prevention and control organizations suggest that care teams should consider the patients’ feelings and satisfaction with medical services [5]. Soldiers, public servants and teachers, industrial manufacturing, commercial services, agriculture, forestry, fishing, animal husbandry and mining, freelance, and others
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