A Survey on Chatbots in Healthcare Domain

Abstract

The aim of the survey is to review the work done in field of chatbots for healthcare. According to research, 60% of medical visits are for minor ailments that may be treated at home with easy home remedies. Colds and coughs, headaches, and stomach pains are among the most frequent illnesses. They can be caused by changes in the weather, poor food, exhaustion, and other factors, and they can be treated without the help of a doctor. There are a variety of chatbots available. The Chatbot is a software application that uses natural language processing to engage with clients via text or text to speech. In today's world, one of the most significant difficulties that India has is providing high- quality, cheap healthcare to its rapidly rising population while being cost-effective. Nowadays, providing healthcare services is becoming increasingly challenging, as we saw in COVID-19 extreme conditions, when the situation in India was deteriorating due to a shortage of transportation, physicians, and hospitality. It can sometimes drive patients to postpone their treatment, as well as an increase in the number of deaths. According to this survey goal to create Conversational AI-powered Chatbot for Medical Diagnostics that employs Deep Learning and focuses on rural areas as well as the impoverished and needy people of our country. Such chatbot system is capable of comprehending the patient's symptoms and communicating with the patient (end-user) via web-UI. Index Terms: Chatbot, Healthcare Domain, ML (Machine Learning), NLG (Natural Language Generation), NLU (Natural Language Understanding), Smart Communication, Virtual Communicating Friend