A survey of referrers' satisfaction with a regional forensic psychiatric service: what do they want?

Abstract

Aims and MethodThe perceptions and expectations by referrers of assessments performed by a medium secure unit were examined in order to ascertain areas for possible improvement. All referrals to two teams at the North West Thames Regional Secure Unit were monitored over a 6-month period. A self-report questionnaire was sent to each referrer, in cases where an assessment and forensic report had been completed.ResultsAssessments and forensic reports were completed (and questionnaires sent to referrers) in 63% of total referrals (32 out of 51). The response rate to the questionnaire was 81% (26 out of 32). Many referrers wanted the assessments and report to be completed in 2 weeks. Most referrers were satisfied with the quality of the report received and the majority were happy with the risk assessment.Clinical ImplicationsReferrers want forensic assessments to be of a high quality and to be performed quickly. Recommendations for service development are suggested.