Abstract
With the increase of the aging of the population in china, the demand of the elderly continues to increase, which has brought great challenges to the elderly care service industry. As a new type of elderly care service, home-based care services directly affect the quality of the elderly’s health and daily life in their later years. Therefore, improving the product and quality of elderly care services has become the goal and purpose of the development of home-based care service for aged. This article uses Cite Space software to perform visual analysis of keyword clustering on existing literature, and concludes that scholars focus on the integration of medical care, social elderly care service system, service quality, and influencing factors, but the impact of service quality models and indicator systems is low. Then through the integration and induction of scholars’ research progress on home care services, existing problems in service quality, and service quality evaluation index systems, in order to continue to innovate on the basis of existing knowledge, improve the service quality index system, and focus on combing process indicators with outcome indicators effectively, thereby improving the quality of community home care services.
Highlights
With the intensification of the population aging process in China, the delay of the average life expectancy, the acceleration of cross-regional occupational mobility, and the miniaturization of traditional family structures, traditional family care functions have gradually weakened, while institutional elderly care is unable to meet the needs of the elderly due to high operating costs and inadequate elderly care facilities
Through the characterization and analysis of 374 core journals retrieved on CNKI with the keyword "community home care for the elderly", such as keyword co-occurrence and keyword clustering, it can be concluded: The number of research papers continues to increase, and scholars are mainly concerned about the current status of home-based care services, the integration of medical care, elderly care services, the social elderly care service system, service quality, and influencing factors
It is found that the existing research mainly has the following shortcomings: (1) Insufficient theoretical support for the evaluation of community home care service quality, and different conceptual understandings of home care services, resulting in different evaluation systems; (2) The difference in the dual structure of China’s urban and rural areas has not been taken into account, and home care services have been widely used
Summary
With the intensification of the population aging process in China, the delay of the average life expectancy, the acceleration of cross-regional occupational mobility, and the miniaturization of traditional family structures, traditional family care functions have gradually weakened, while institutional elderly care is unable to meet the needs of the elderly due to high operating costs and inadequate elderly care facilities. In 1987, the concept of community home-based care was first introduced in China, and this socialised elderly care service gained popularity and widespread attention, becoming the first choice for the elderly in China. Community home care has been developed for more than 20 years and has made contributions to old-age security, the effect of implementation and the level of service are still unknown. A scientific and reasonable assessment of the quality of community home care services is the key to ensuring the quality of life of the elderly and promoting the improvement and development of community home care services. The research on the evaluation index system of community home care service quality is of great significance both in theory and practice
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