A Summary of End-User Feedback on Digital Product Memories

Abstract

Digital product memories enable novel item-centric ways of communication along a product’s lifecycle. With respect to the open nature of the scenario ranging from manufacturer to consumer, the expectations for such digital product memories are diverse. This chapter gives a brief summary of empirical studies with (potential) end-users of digital product memories. It combines information we acquired at three different public IT and industrial fairs in 2009 and 2010 with a total of 515 visitors, a user study conducted with 27 participants of a shopping cart scenario at the Innovative Retail Lab and an experiment with 12 students concerning working group support from so-called artifact memories. We compiled our observations into five hypotheses concerning aspects of digital product memory ranging from technical constraints to preferred applications.