A Study to Develop Critical Success Factors of Roads Maintenance Management System for Sustainable Facility Management

Abstract

The issues of sustainability in road maintenance management have been widely discussed in recent years. In some countries the maintenance of roads were based on selected indicators or commonly known as key performance indicators. In some countries such as Indonesia the allocation of budget and road maintenance planning were based on the age of these roads. The budget for and the planning of roads based on age have resulted in poor road conditions in Indonesia. The main objective of this study is to develop a sustainable road maintenance and management model (SRMM model) for the city of Padang, West Sumatrea that are in consonant with the vision, mission and goals of road authority towards meeting sustainable road maintenance management program. Using data obtained from selected roads in that city, after reviews of literature to identify key factors that contributed to the sustainable maintenance and management of roads, an opinion survey was conducted. Eleven experts in the field of road infrastructure and facilities management were selected as respondents. These experts were asked to identify the key factors that contributed to the quality of road maintenance management. Using the cut-off point approach, ten KPIs listed from the reviews are connected with the vision, mission and goals of the Directorate General of Highways, Ministry of Public Works Republic of Indonesia as the road authority. Respondents were asked to provide an assessment of the criticality level of the KPIs to the vision, mission and goals. Based on the calculation results, ten CSFs were identified to develop the (SRMM) model. The use of SRMM model based on statistically selected CSFs by the road authority is anticipated to help develop a reliable and sustainable road maintenance management system in Padang.