A Study to Analyze the Turnaround Time of Selected Lab Sample Test Conducted in A Multispeciality Hospital in Vadodara, Gujarat

Abstract

Abstract: Quality refers to a product or service's ability to meet customer needs and expectations. Clinicians prioritize service quality, including total test error, availability, cost, relevance, and timeliness. They may sacrifice analytical quality for faster turnaround time, leading to the rise of point-of-care testing. The objective of the study was to analyze the turnaround time of selected lab sample test conducted in a multispecialty hospital. Materials and Methods: The study adopted an observational research design, analyzing data collected from a multispecialty hospital in Vadodara. A structured and validated checklist provided by the organization was used as the data collection instrument. Out of total 480 samples, 329 samples were taken for analysis. Results: Out of total 480 samples, 329 samples (78.88%) were taken for analysis. 100 (54.65%) samples were within TAT time and 83 (45.35 %) samples were delayed. 48 (57.83%) samples had TAT between 35 minutes to 40 minutes, 22 (26.51%) samples had TAT between 40 minutes to 50 minutes, 9 (10.84%) samples had TAT between 50 minutes to 55 minutes, and 4 (4.82%) samples had TAT over 60 minutes. Average time between sample collection and lab reach was observed to be 15 min. 38 sec. Transport delay was observed. ConclusionIn conclusion, the study emphasized the importance of timely and accurate laboratory services in ensuring patient satisfaction. By analyzing and addressing the factors contributing to delays in TAT, hospitals can improve their overall service quality and attract more patients.