Abstract
Employing the descriptive qualitative research method, this study drew on the Functional Theory of Talcott Parsons which espouse that subculture develop out of its adaptation from the dominant culture. It aimed to describe and analyze the subculture of working students in call centers in Metro Manila and its influence on their family relations, health, recreational activities, consumption behavior and academic performance. Results showed that the norms and values in the call center as reflected on the social environment influenced the values of the working students. The subculture in the call center produced positive and negative effects to the participants. The night shift work schedule led to health problems, less contact time with their family and peers, and less time on studying. Thus, there is a need for call center companies and schools to provide the necessary remediation to improve working students’ productivity in work and performance in school.
Highlights
The Call Center Industry referred as the “sunshine industry,” due to its stable growth over the past years has provided many people with the opportunity to earn a living
Results showed that the norms and values in the call center as reflected on the social environment influenced the values of the working students
Statement of the Problem This study aimed to describe and analyze the subculture of working students in selected call centers in Metro Manila
Summary
The Call Center Industry referred as the “sunshine industry,” due to its stable growth over the past years has provided many people with the opportunity to earn a living. The growth and expansion of the call center industry merited for the demand of more agents in order to maintain its operation. With more young people student’s working in the call center it is important to study the influence of call center culture on their life and studies. This study described and analyzed the subculture of working students in call centers in Metro Manila in Makati, Mandaluyong, Taguig, and Quezon City. The study looked into the students’ norms, values, and social environment in call centers and the influence on their family relations, recreational activities, health, and consumption behavior, and the implication of these on their academic performance
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