A study on the residents’ housing satisfaction with condominium apartments in the urban area of Henan, China

Abstract

This study aimed to assess the satisfaction levels of condominium apartment residents regarding their housing and to identify potential improvements for apartment planning in Henan Province, a region characterized by a substantial population and rapid urbanization. To gauge resident’s satisfaction, a specialized condominium apartment housing satisfaction measurement tool tailored to the specific conditions of Henan Province, China, was developed. This tool was subsequently employed to conduct an online survey, yielding a dataset of 594 responses, which were subjected to comprehensive analysis. The results of the study reveal that apartment residents in Henan Province evaluate their housing satisfaction based on seven content factors (internal facilities, internal structure, indoor environment, complex characteristics, location characteristics, management characteristics, and economic characteristics). Notably, the economic characteristics category, which encompasses the comparison of management levels to management costs and the assessment of management costs, emerged as the most influential factor affecting overall housing satisfaction. Following closely were management characteristics, which included aspects such as hygiene, security measures, maintenance, safety management, and operational management. These findings highlight the importance of considering not only the physical environment but also the need for systematic guidance regarding management costs and practices related to life after moving into condominium apartments when planning the supply of apartments in Henan Province, China.