Abstract
Mobility is the trend right now. It is transforming the user experience from the confines of the desk to the convenience of anytime-anywhere. MyEG Services Berhad ("MYEG") is a concessionaire for Malaysian Electronic-Government ("E-Government") MSC Flagship Application. MYEG builds, operates and owns the electronic channel that delivers services from various Government agencies to Malaysia citizens and businesses. To make their services up-to-date and in trend, MyEG app was developed and can also be used to check summons, pay summons, renew road-tax and renew auto insurance. To make sure that this application is efficient, fulfilling the customer needs and satisfaction, a usability evaluation was conducted. The evaluation was conducted in “Jabatan Teknologi Maklumat & Komunikasi, Politeknik Seberang Perai”, with 15 participants consisting of both lecturers and students. The think-aloud protocol was used while conducting the evaluation. The result of the evaluation revealed that overall the app is efficient, successful in fulfilling the users’ requirement and needs and promotes users mobile experience.
Highlights
The mobile MyEG app has undergone a complete transformation and offers new features
The user need to login unto the MyEG app to gain access for the following services: renewal of road tax, renewal of auto insurance, checking and payment of PDRM summonses, checking and payment JPJ summonses, and the checking of deli-very status for requested MyEG services
The MyEG app usability test involved the use of the think-aloud protocol with a post-test questionnaire administered to participants
Summary
The mobile MyEG app has undergone a complete transformation and offers new features. The new enhancements provide customers with easier accessibility to perform a variety of e-government transaction. The user need to login unto the MyEG app to gain access for the following services: renewal of road tax, renewal of auto insurance, checking and payment of PDRM summonses, checking and payment JPJ summonses, and the checking of deli-very status for requested MyEG services. Through this updated mobile app, users can quickly complete their e-government trans-actions at any time and any place [1-10]
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