A Study on the Operational Factors of Case Study for INTENALIZATION in the Business Continuity Management System in Commercial Bank

Abstract

Purpose: This paper aims to investigate the relation between BCMS operating factors and organization inter-nalization. To achieve the purpose of this study, the followings detailed objectives are established. First, the dif-ferences are clarified through comparative analysis by investigating the operating status of the BCMS of domestic commercial banks according to the Financial Supervisory Service s BCP standards. Second, the operating factors are analyzed and organized to see if they affect the internalization of each bank s BCMS organization in the BCMS operation process. Third, to examine the methodology of organizational internalization of the bank BCMS, in-depth interviews are conducted with the relevant expert group, and the methodology of organizational internal-ization of the banking BCMS is proposed. Method: In order to study the operating factors for internalization of BCMS in organization, the author inves-tigated BCP operating level by comparison analysis the BCMS status quo of the four commercial Banks in Korea. The operating factors identified as scope of this study are BIA(Business Impact Analysis), RA(Risk Assessment), Business Management Strategy and BCP exercise, In addition, an FGI(Focus Group Interview) was conducted for BCM experts to study the methodology for raising the level of organizational internalization of BCMS. The FGI conducted qualitative surveys through in-depth interviews with the experts. Results: The operating way for BCP exercise, cycle and exercise types etc, are the factors to impact the level of BCMS organization internalization. The author derived the methodology for the BCMS internalization to the Bank, it is considered in terms of education and training for staffs, activation of communication between organ-izations and individuals, BCMS operating standards in detailed level to avoid any doubts in BCM operation and organizational culture. Conclusion: The author reached the conclusion that organization need to enhance the cognitive level of the members through education/BCP exercise, activated communication, operating detailed BCP procedure, interest and participation of top-management and establishment organization’s culture which respect the BCM, espe-cially in order to form an organizational culture, mutual respect and the formation of a trust relationship are continuously needed since culture is not formed in short period of time.