A study on the managerial profiles of commissioned officers at SASDH-AC for improved community service

Abstract

This research article addresses the theme of managerial profiles of commissioned employees assigned to the Municipal Secretariat of Social Assistance and Human Rights in Rio Branco, Acre state. Identifying the following problematic: What is the perception of managerial competencies among commissioned employees of the Municipal Secretariat of Social Assistance and Human Rights in Acre, and which models stand out based on Quinn's model? The objective of this study is to analyze the perspectives of employees regarding managerial competencies and how they are exercised in the context of SASDH-AC. The approach used is quantitative, a Likert scale questionnaire was used, and the data were collected through Google forms. The research results indicated that there was a predominance in the roles of negotiator and innovator. The results indicated that the negotiator and innovator profiles were the most prevalent among SASDH-AC employees. These managerial competencies were identified as fundamental for the transformation of organizational development, especially concerning decision-making. These findings suggest the importance of managerial competencies in the performance of commissioned employees in SASDH-AC, emphasizing the need for investment in training and development programs for these skills. Understanding the predominant managerial profiles can contribute to the improvement of management practices in the public agency, aiming for greater effectiveness in promoting human rights and providing social assistance services to the population of Rio Branco - Acre.