A Study On The Effect Of Stress On Perception And Behavior Of Employees In A BPO Firm

Ms Shishira Srinivasa, Dr L Vijayashree

doi:10.17762/pae.v57i9.3881

Abstract

As with other services, ITES Becoming one of the highly competitive service sectors in India. BPO organisations have been facing greater challenges since the beginning of this decade in terms of technological revolution, diversification of services and international operation. Stress is an important part that workers cannot prevent as processes, procedures; technology is being complicated with the use of advanced technology. Each employee cannot cope with such rapid workplace changes. This will help to create tension among employees. Through this research paper, an effort has been made to understand why the BPO workers are stressful and how employees deal with job stress. The maximum number of BPO staff is found to remain under stress. Most workers strive to find ways to alleviate tension. Steps are also suggested in the paper to overcome tension that affects their physical and mental health.

Highlights

The strain which contributes to the emotional and physical pressure arising from the conflict between our external environment and our environment
Findings and Conclusions: Most employees fear that lack of quality in their work puts them under stress
The maximum number of employees in business processes (BPO) is found to remain under stress. 50% of employees feel that they are overloaded with work. 44 per cent of employees feel tense as a result of their failure to meet their work objectives. 38% of employees accepted that they would obey the order of their boss

Summary

Introduction

The strain which contributes to the emotional and physical pressure arising from the conflict between our external environment and our environment. The stress level depends on the characteristics of the sector, the worker's position and the job and tasks. Job stress is defined as a sequence of the work of psychological stressors created as a cumulative experience in an organisation at different levels due to working conditions.

Results

Conclusion