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Abstract
Background/Objectives: This study aims to empirically identify whether the higher the quality of the system, the more efficient the task and the more impact it has on the BSC items. An empirical data from the information system industry, in which various information systems are highly used, was collected and analyzed. To fulfill the research objective, we first identified the concepts of information systems and BSCs, and then verified how the information service level and quality of systems affect work efficiency and BSCs.
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