A study on satisfaction of users towards learning management system at International University – Vietnam National University HCMC

Abstract

Learning management system (LMS) is considered as an important means of knowledge acquisition and learning management in the digital era. As users could be seen as the key stakeholders who impact the system’s survival, their attitudes toward system are put in high consideration. The purpose of this study is to explore the factors influencing learner’s satisfaction towards learning management system, specially Blackboard and Edusoft . Blackboard and Edusoft are the two mandatory systems that all students in International University – Vietnam National University HCMC have been using during their college. A quantitative survey is applied to current students at International University to test the influence of 4 factors: Announcement system, Instruction information, Interaction, Technology quality on Learning management system usefulness and the impact of learning management system usefulness on their satisfaction. The findings suggest the significant impact of 5 mentioned factors in learners’ satisfaction including direct and indirect relations. This study also tests the relationship between the interaction provided by learning management tool and students’ satisfaction. For students’ side, they have a chance to raise their voices by ranking the level of which factors make them concern relating to the learning management tools that they have to use day by bay during college. For university’s side, this research contributes to provide information relating to students’ perception which could help the improvement for learning management system afterward.