A Study on Problems Faced by Tourists While Travelling Abroad With Respects to South Gujarat

Abstract

This paper explores the problems faced by tourists/ travelers while travelling abroad. The survey method used was a questionnaire, which the respondents completed themselves. A statistical package for the social sciences (SPSS) program was used to examine and analyze the findings. The Mann-Whitney U Test is used to identify the problems, because it gives the most accurate estimates of significance. This is the most suited technique because all the data are not normally distributed. The problems for travelling were during both pre- travelling and ongoing travelling. The main problems during ongoing travelling were: cleanliness of toilets, unclear rooms, uncomfortable rooms, noisy neighbors, staff and customers services of hotels/restaurants, losing boarding pass, losing luggage, mosquito bites, staff not respecting customers’ “do not disturb” sign and no free Wi-Fi, muscle aches, pains and vomiting. Meanwhile, at pre-travelling the travelers were worried about quality of services and language difficulties, reliability and price/cost.