Abstract
In the modern era of technology, application of information technology (IT) has become a mandatory part of our daily life. The banking industry is no exception. There has been introduction of IT in providing banking services to the customers which have encountered both praise and criticism from various stakeholders. Hence a study on how customers have adopted the IT enabled banking services and their satisfaction level towards using them was felt necessary. An analysis is also made in order to validate whether age and education level of customers have any effect on use of IT enabled banking services. The study is based on primary data and the data so collected has been analysed with the help of bar diagrams, correlation tools and Likert scale.
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