A Study on Facility Management Practice in Nigeria: A Case Study of Nigerian Communication Commission, Abuja Nigeria

Abstract

This paper examined facility management practices in Nigeria using Nigerian Communication Commission (NCC) as a case study. Both primary and secondary data were utilized for this study. The target populations are the staffs of the Nigerian Communication Commission, Abuja, the facility managers at the NCC and the estate surveyor in charge of the facility management team at NCC Abuja. Data collected was analysed using Statistical Package for the Social Sciences. Findings revealed that both genders were well represented across the study area as, 80.7% of the residents were male while 19.3% were female. Findings revealed that revealed that almost all the respondents have acquired formal education with the majority 97.8% having tertiary education, 2.2% claimed to have secondary certificate. The study showed that most of the respondents agree that the most important service to them is the maintenance service. Findings established that the main reason the management of the study area seeks the assistance of a facility manager in their organization and it explains that most of the staffs of the study area believe that the main reason for outsourcing is to focus on their core business. The study concluded that facility management is presently at its inception stage in the Nigeria and the suggestion is that the profession requires efficient championing to allow it to develop into a grown phase as being presently observed in the developed economies.