A Study on Emotional Intelligence and Employee Engagement in IT Sector During Covid-19 at Chennai

Abstract

Emotional intelligence in a workplace setting refers to individuals' capacity to effectively recognize, comprehend, and handle both their own emotions and those of others while navigating work-related scenarios. This paper focuses on emotional intelligence and employee engagement of IT employees in Chennai. Data were collected from 45 employees working in the IT sector within Chennai using questionnaire. The sample was selected using a simple random sampling method. Findings revealed that majority of employees are satisfied on human resources policies. They stated that the environment is more supportive to engage into their work. Majority of employees are able to manage emotions fully in workplace and believes that favorable working environment is the cause for increasing employee engagement. The COVID-19 pandemic has underscored the importance of emotional intelligence among employees. Those who possess a high level of emotional intelligence can navigate the challenges brought about by the pandemic more effectively, fostering a positive work environment, supporting their colleagues, and contributing to the overall resilience and success of the organization.