A study on emotion-labor based emotion burnout by video, questionnaires and structural equation model

Abstract

This study was conducted to establish a structural equation model(SEM) with the aim of providing foundations for development of strategies to reduce emotional labor and burnout of clinical nurses by identifying the effects of individual and organization characteristics on emotional labor and burnout in clinical nurses and analyze the casual relations between them. Hypothetical models were established based on the emotion regulation process model relating to emotional labor and burnout in clinical nurses. The endogenous and exogenous variables for the hypothetical models consisted of emotional labor and burnout, emotional expression rules, emotional intelligence, emotions (positive and negative emotions), social support (superior support and peer support), and job autonomy. Eleven of 19 hypothetical models were supported. The researchers suggested the following strategies to reduce emotional labor and burnout in clinical nurses: at the individual level, cultivation of emotional intelligence and positive emotions, and reduction of negative emotions; at the organizational level, alleviation of emotional expression rules, granting autonomy, and the development and application of various interventions to enhance social support.