Abstract
Customer satisfaction is the overall essence of the impression of the supplier by the customers. This impression which a customer makes regarding the supplier is the total of all the processes he goes through, right from communicating with the supplier before doing any marketing to post-delivery options and services and managing queries or complaints post-delivery. During this process, the customer comes across the working environment of various departments and the type of strategies involved in the organisation. This helps the customer to make a strong opinion about the supplier, which finally results in satisfaction or dissatisfaction. Customer satisfaction is a business term that is used to capture the idea of measuring how satisfied an enterprise’s customers are with the organisation’s efforts in a marketplace.The use of Reliance Jio Sim has been increasing rapidly in recent years. It gives more concentration towards satisfying customers. This made the researcher study the satisfactory level of customers towards Reliance Jio Sim in Tirupattur District. The present study is about customer satisfaction with Reliance Jio services, factors influencing to prefer to go with Reliance Jio Sim. Percentage analysis, Freidman Rank Test is applied to find the satisfactory level of Reliance Jio services.
Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callMore From: Shanlax International Journal of Arts, Science and Humanities
Disclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
