Abstract
Abstract: This study delves into the intricate dynamics of customer satisfaction with electronic cars (e-cars) in Kerala, India. With a burgeoning interest in sustainable transportation solutions amidst mounting environmental concerns, understanding the factors contributing to customer satisfaction in this niche market becomes paramount. Through a meticulous cross-sectional survey approach, this research seeks to unearth the nuanced facets of satisfaction among e-car owners in Kerala. By elucidating the drivers of satisfaction and elucidating areas for improvement, this study aims to furnish actionable insights to industry stakeholders, policymakers, and environmental advocates alike.
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