Abstract
In India, Banking industries has elaborated various financial rearrangements that would createa shift from all the traditional banking to digitalized banking services to gratify the customer’srequirement. Mobile banking increasing rapidly in India because customers find it more easy and comfortable way for doing banking transactions. Thus digitalized banking services has taken a step further in its digital platform through applications to access account information and other services provided by banks. This type of digitalized banking services will diminish branch level transaction and in due course of time it will make ease for customer services pressure, thus declines the operating cost for banks. SBI provides a lot of applications can be downloaded to the smart phones from app store and are free to experience the freedom to access anywhere anytime the banking services. SBI has several applications for their customers for ease transactions such as SBI ANYWHERE, SBI E-PAY, SBI QUICK, SBI BUDDY and SBIYONO. YONO is the latest application of SBI where the user’s savings bank account can be opened digitally using new YONO app and portal SBI. YONO is new app launched by State Bank of India.
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