A Study on Customer’s Satisfaction on E-Payment with Reference to Thiruvallur District

Abstract

Invention of computer in 1960’s and later, introduction of www (world wide web) in 1989 led to revolutionary changes in electronic payment system. electronic payment systems evolved, payment process was minimized to just a few simple steps, which can be done at remote locations away from Bank. As the world becomes increasingly digital, the use of electronic payments (e-payments) has grown significantly. With the rise of e-commerce, it has become crucial to ensure that customers are satisfied with their e-payment experiences. This study is focus on the level of satisfaction on electronic payment with quantitative research approach, and data was collected through a structured questionnaire from 120 respondents residing in Thiruvallur. The questionnaire is focused on satisfaction, constraints, influencing factor, usage. The findings of the study shows that UPI is the mode of transaction used for daily use. The research makes use of statistical tools like ANOVA, chi-square and percentage analysis to study the different factors and determine the relationship between the variables