A Study on Customer Perception Towards Digital Banking and Cyber Security: With Special Focus on Select Cities in India

Abstract

In the era of globalization digital banking or online banking has revolutionized an integral activity of our modern twenty first century. The man developed various ways for communication to the exchange of information, ideas and knowledge which is of great importance to him as a social being. The evolution of e-banking technology makes the task very easy, banking transactions becomes very fast within a click. Digital banking make daily banking fast and convenient. The misuse of information technology in the cyber space is clutching up which gave birth to cyber crimes at the national and international level. The percentage of risks and the challenges associated with it is increased. The two basic laws governing real-time electronic surveillance in other criminal investigations also apply in this context, search warrants which means that search warrants may be obtained to gain access to the premises where the cracker is believed to have evidence of the crime. Such evidence would include the computer used to commit the crime, as well as the software used to gain unauthorized access and other evidence of the crime. The main objective of the study is to analyse about the cyber space and the customers’ perception about cyber crime. For this purpose a sample of 247 was collected from the respondents and percentage analysis and chi-square were used as tools to analyse the data.