A Study on Adoption of Knowledge Management Tools and its Impact on Organizational Performance - A Balance Scorecard Approach

Abstract

Knowledge Management (KM) systems are useful in promoting innovation and providing firms with a competitive advantage by enabling the creation of unique and customized goods that increase revenue. KM is instrumental in achieving organizational goals. Various companies now considering implementing KM software. This paper discusses and compares select companies like Ford, Amazon, World Bank, GE and Pratt and Whitney. The researcher used the Balanced Score Card Framework to compare organizational performance. The research is based on secondary data. It seeks to ascertain the level to which KM tools are being implemented in select organisations. Second, the study aims to study the impact of the degree of application of these technologies on the overall performance of the company in question. It has been identified that the total application of knowledge management technologies in case organizations has helped them achieve organizational success. Even though organizations implemented the internet to a high degree and intranets, decision support systems and e-learning to a reasonable level, some case companies are lagging in the implementation of other tools.