A Study of Training Managers and Department Managers role in Successful Implementation of E- Learning as Training Medium in Hospitality Industry in India

Abstract

A large number of organizations have shifted, wholly or partially towards using E- Learning as a training tool. Hospitality industry is one such important industry which has already started using E- Learning as a training tool. It is extremely important for hospitality industry to improve the skills and knowledge of their employees where there is a lot of transition globally, so that the industry can keep in pace with the changes happening and attain success in this transition. In spite of being one of the most important industries in India, research in the usage of E- Learning in hospitality industry is extremely limited. The department and training managers of the hotels also play an important role in the successful implementation of E-Learning by rendering support and guidance to the trainees, by which the trainees self-efficacy is boosted to undergo the E-Learning and leads to improvement in performance and efficiency. E-Learning can be used by the management for rapid delivery of information, more reliable and better learning opportunities for employees. This study shows that effective training through E-Learning is one of its robust technologies which will definitely enhance the quality in a faster pace of training the employees in the hospitality sector. This transformation will bring mobility of the corporate managers to be positioned in a centralized location to facilitate and incorporate the best training practices that the hospitality industry is lacking in the proposed region of study. Based on the results and findings it is seen that cost benefit analysis has rated by all the managers for the successful implementation of E-Learning as a training medium. It helps the training manager to explain the productiveness of the training program and leads to the successful implementation of E-Learning as a training medium. By looking into the department managers role, it is seen that analyzing the characteristics of the employees and take into consideration during course design, giving orientation to the trainees at the start of the course and after the updating of course material and responding to the feedback by updating or amending the course material as per the requirement are proven to be the top significant role of the department managers for the successful implementation of E-Learning.