Abstract
Discharge and Billing process being the final step in the hospital experience is likely to be well remembered by the patient. Even if everything else went satisfactorily, a slow, frustrating discharge process can result in low patient satisfaction. Thus, this study was carried out with the aim to assess the discharge process and ascertain the average time taken for the patient to be discharged in a multi-specialty hospital. Method: Data of 150 TPA patients and 170 cash patients was recorded with the help of staff, HIS and observation. The average time taken for the whole discharge process of an individual patient was calculated using the data. Appropriate tables and graphs are used for representing various findings and results. Results and Conclusion: The average time taken for the whole discharge process for TPA and cash patients was 7 hours and 5 hours respectively.
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