A Study of the Attitudes of Indonesian Managers Toward Key Factors in Information System Development and Implementation

Abstract

The purpose of this paper is to assess the behavioral attitudes of Indonesian information system managers and top level managers towards the organizational aspects of information system development and implementation. Important key factors under investigation include participation, training, top management support, feedback communication channels, and early conveying of information about the change. The study results show that both Indonesian information system managers and top managers have positive attitudes toward all key factors under study except consensus participation. Top management support is considered by all groups of managers to be the most important key factor for the successful development of computerized information systems. Training programs are ranked in the middle in order of importance. Pre-implementation training is consistently ranked higher than on-the-job training by both groups of managers. Feedback communication channels, while obtaining next to the highest mean attitude score, is ranked as the least important factor.