Abstract

Companies have been invested in supply chain management (SCM) to effectively plan and control the supply chain, so that the companies can use their resources to create the customer value. The supply chain operation reference (SCOR) model uses a process-based approach to the supply chain. This paper is based on the framework and proposes an approach of SCM performance measurement via the balanced score card (BSC) in manufacturing industry. The findings of this case study in this paper will benefit companies seeking to create a competitive advantage in the marketplace.

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