Abstract
This chapter explores the key factors for selecting quality tools and techniques in industrial revolution 4.0, particularly in the smart manufacturing context. What are the factors determining which quality tools and techniques are more applicable in specific circumstances related to quality performance in Industrial Revolution 4.0? To answer this question, authors employ a multiple case study and an in-depth literature review as the research design approach. Two key data collection methods (qualitative methods) are used: (1) Primary data from face-to-face interviews with Toyo Memory Technology and Intel Malaysia (2) Secondary data from previous studies. This review, coupled with the case study analysis, leads to the identification of the real implementation of quality tools and techniques in the industries. The chapter can enhance the reader understanding of Industrial Revolution 4.0 and quality management practices as well as highlight opportunities for further research.
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