Abstract
The Covid-19 induced lockdowns had severe effects on service industries and their employees. The researchers have primarily focused on the healthcare workers, their mental well-being and the evolving consumer behaviour in retail industry. Yet, the impact of the pandemic on the frontline retail employees especially those engaged in the food delivery is an under-researched area. In this qualitative study, the authors research the changed working conditions and the related occupational stress of the food delivery personnel from five major cities and towns in India. The findings have been categorised under three themes: perceived threat (source of anxiety and stress), self-protective behaviour (fear related) and perceived benefits (Coping behaviour).
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