Abstract
This paper reports on a study of the opinions and practices of 31 successful multi-unit managers in the fast-service restaurant industry. Multi-unit managers participating in the survey were asked a series of questions about their responsibilities, successful strategies and practices and important job skills. Management skills needed by managers when promoted to multi-unit responsibility were identified.Results indicate successful multi-unit managers establish a high priority on developing strong subordinates, providing a supportive work environment, allowing unit management to set its own goals and instilling a sense of pride and teamwork. Multi-unit managers receive great satisfaction in seeing their managers promoted and being part of a winning team. The study recognizes the importance of sound personnel practices and a commitment to human resource development.
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