A Study of Impact of Quality of Work Life on Work Performance

Abstract

Every organization is interested in improving the work performance of its employees. Also, quality of work life (QWL) has become of paramount importance for the smooth functioning of an organization. The present research study, thus, attempts to assess the impact of QWL on Work Performance and its dimensions—task performance, contextual performance and counter-productive work behaviour (CWB) among the employees of Himachal Pradesh Power Corporation Limited (HPPCL). The data was collected from a sample of 270 HPPCL employees, selected by using convenience sampling technique. Results of this study show that the QWL experienced by the employees of HPPCL has a significant and positive impact on their task, contextual and overall work performance, and a significant, weak and negative impact on their CWB. Results also reveal that the employees often performed their duties satisfactorily. However, they have been found to have a significant involvement in CWB, which has also been found to deteriorate their overall work performance. Thus, CWB is an area of concern for the organization. The study also discusses its various implications for the concerned organization, viz. improving overall work performance of its employees (emphasizing on enhancing their task and contextual performance and reducing their CWB) by adopting various measures to improve their QWL.