Abstract
Some factors other than higher salaries, compensation benefits and conducive workplace seem to have strong impact on employee’s performance i.e. organization citizenship behavior and counterproductive work behavior. Purpose of this study is to examine the impact of job design elements i.e. job enlargement, job enrichment and job rotation on employee’s organizational citizenship behavior and counterproductive work behavior in the banking sector of Faisalabad and extent to which this relationship is mediated by motivation. Data was collected from 170 frontline managers of banks. After analysis of data, it was found that that there is a positive and significant relationship between job enlargements, job enrichment on OCB while negative and significant relationship between job rotation and OCB. Negative and significant relationship between job enlargement and CWB, negative but insignificant relationship between job enrichment and CWB while positive and significant relationship was found between the job rotation and CWB. Motivation was partially mediating the relationship between job enlargement, enrichment, rotation and organizational citizenship behavior, while motivation was partially mediating the relationship between job rotation and counterproductive work behavior. This study enhances the existing literature of job design and contributes to research by finding how job design influences the OCB & CWB.
Highlights
The work plan is an agreement or a reorganization aimed at reducing and overcoming job disruptions and recurring staff recurring
The objective of the study was to analyze the impact of job enlargement, job enrichment and of job rotation on the organizational citizenship behavior and counterproductive work behaviors of the frontline managers working in the banking sector of Faisalabad
To explain and provide the valuable insight to the studies of job enlargement, job enrichment and job rotation, we have achieved our objectives by investigating the impact of job enlargement, enrichment and rotation on organizational citizenship behavior (OCB) and CWB and how the motivation mediates theses relationship
Summary
The work plan is an agreement or a reorganization aimed at reducing and overcoming job disruptions and recurring staff recurring. Frederick Taylor is a well-known theorist, he writes the principles of scientific management. He believes that the job arrangement has set the task, task and responsibility of the task to be done. Management needs to consider how to organize work that affects the motivation and efficiency of the staff. Well-designed work helps to achieve two main goals: to get timely and effective employment, as well as motivation and hindrances to staff. Designed work leads to an inability to get a job on time and on a regular basis. Nor does he encourage unfortunate employees on his job. The design of this work has three main elements: increasing the task of increasing the work and shifting tasks
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