A Structural Equation Model (SEM) of Governing Factors Influencing the Implementation of t-Government

Abstract

Governments around the world have invested significant sums of money on Information and Communication Technology (ICT) to improve the efficiency and effectiveness of services being provided to their citizens. However, they have not achieved the desired results because of the lack of interoperability between different government entities. Therefore, many governments have started shifting away from the original concept of e-Government towards a much more transformational approach that encompasses the entire relationship between different government departments and users of public services, which can be termed as transformational government (t- Government). In this paper a model is proposed for governing factors that impact the implementation of t- Government such as strategy, leadership, stakeholders, citizen centricity and funding in context of Saudi Arabia. Five constructs are hypothesised to be related to implementation of t-Government. To clarify the relationships among these constructs, a structural equation model (SEM) is utilised to examine the model fit with the five hypotheses. The results show that there are positive and significant relationships among the constructs such as the relationships between strategy and t-Government; the relationships between stakeholders and t-Government; the relationships between leadership and t-Government. This study also showed insignificant relationship between citizens’ centricity and t-Government and also insignificant relationship between funding and t-Government.