A structural equation model of job performance using a computer-based order entry system

Abstract

Abstract The research uses a structural equation model with latent variables to examine the role of computer self-efficacy and outcome expectancy in impacting job performance. Constructs measuring management support, ease of system use, and the previous computer experience of the user are used as antecedents to computer self-efficacy and outcome expectancy. The empirical results are generated using 524 responses to a questionnaire administered in a large hospital in the southeastern United States regarding its computer-based order entry system. These results provide empirical support for the theoretical role of computer self-efficacy and outcome expectancy positively impacting job performance. Further, the antecedents were found to have the expected positive impacts on computer self-efficacy and outcome expectancy.