Abstract
e-Health Systems quality management is an expensive and hard process that entails performing several tasks such as analysis, evaluation, and quality control. Furthermore, the development of an e-Health System involves great responsibility since people's health and quality of life depend on the system and services offered. The focus of the following study is to identify the gap in Quality Characteristics for e-Health Systems, by detecting not only which are the most studied, but also which are the most used Quality Characteristics these Systems include. A strategic study is driven in this paper by a Systematic Literature Review so as to identify Quality Characteristics in e-Health. Such study makes information and communication technology organizations reflect and act strategically to manage quality in e-Health Systems efficiently and effectively. As a result, this paper proposes the bases of a Quality Model and focuses on a set of Quality Characteristics to enable e-Health Systems quality management. Thus, we can conclude that this paper contributes to implementing knowledge with regard to the mission and view of e-Health (Systems) quality management and helps understand how current researches evaluate quality in e-Health Systems.
Highlights
As far as e-Health definition is concerned, Eysenbach [1] defines it as “an emerging field in the intersection of medical informatics, public health and business, referring to Health services and information delivered or enhanced through the Internet and other related technologies.” In a broader sense, the term characterizes a technical development, and a state of mind, a way of thinking, an attitude, and a commitment for networked information and global thinking, so that information and communication technology can improve healthcare locally, regionally, and worldwide. eHealth Systems provide the umbrella framework to describe both the comprehensive management of Health information through computerized systems and the safe exchange among consumers, providers, the government, and quality entities and insurance companies
An e-Health System is figured out in the present work as a relatively recent term denoting healthcare practice supported by electronic processes and communication. It can coin different meanings: some people argue that it is exchanged with Health informatics with a broader definition covering electronic/digital processes in Health, while others use it in the narrower sense of healthcare practice by means of the Internet
This paper lets people be aware of the mission and view of e-Health quality management and helps them understand how current studies evaluate e-Health Systems quality
Summary
As far as e-Health definition is concerned, Eysenbach [1] defines it as “an emerging field in the intersection of medical informatics, public health and business, referring to Health services and information delivered or enhanced through the Internet and other related technologies.” In a broader sense, the term characterizes a technical development, and a state of mind, a way of thinking, an attitude, and a commitment for networked information and global thinking, so that information and communication technology can improve healthcare locally, regionally, and worldwide. eHealth Systems provide the umbrella framework to describe both the comprehensive management of Health information through computerized systems and the safe exchange among consumers, providers, the government, and quality entities and insurance companies. ICTs (Information and Communication Technologies) can have a massive impact on all aspects of healthcare, ranging from providing people with the information they need to live a healthy lifestyle to supplying new tools available for designing the future of medicine. This way, ICTs guarantee more efficient and responsive healthcare systems addressed to patients, by offering mobile Health technologies and most importantly “at home” technologies. Three search types of logical criterion in the search field: (i) Search Type 1: Title field, (ii) Search Type 2: Title field, Abstract field, and Keywords field, (iii) Search Type 3: All fields
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