Abstract
Expatriates are critical to the navigation of an increasingly complex business environment as more hospitality companies operate beyond domestic domains. The present research took a stakeholder approach to examine the expatriate experience. The study posited that cross-cultural issues faced by expatriate managers are contextualized in stakeholder issues and that satisfying multiple stakeholder interests constitutes the ultimate test of expatriate success. In-depth interviews were conducted to examine stakeholder-specific issues and challenges faced by expatriate hotel managers in China. A conceptual framework and related propositions were developed based on an analysis of textual data. The research showed that cross-cultural issues and stakeholder issues are intertwined, but one set of issues can be more salient than the other in a specific manager–stakeholder relationship. Theoretical and managerial implications of the study were also discussed.
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