A spherical fuzzy analytic hierarchy process based approach to prioritize career management activities improving employee retention

Abstract

In contemporary business life, retention of talented employees is crucial for organizations to preserve created value. Considering their attitudes, behaviors and personality, millenials are different from former generations, and retaining them requires a distinct management approach. This study aims to provide the decision makers with a more effective and efficient tool for evaluating career management activity types leading to employee retention of millenials. A novel method, Spherical Fuzzy Analytic Hierarchy Process (SFAHP) is used in the study to; (i) define the importance levels of the criteria having impact on employee retention, and (ii) assess various career management activity types for employee retention. To ensure the practical use of the model, a numerical example from real world is presented. The results indicate that “leadership and management” is the most important factor, and “development-oriented career management activities” is the highest impact activity type in increasing the employee retention.