Abstract
Background family satisfaction care and decision making as important indicator to evaluate the quality of care in intensive care unit. The family satisfaction in the ICU questionnaire (FS-ICU 33 Malay languages) is a well-established tool to assess satisfaction in such settings. ICU admission has many implications, for example, the effects on critically ill patients, the ICU setting, the role of health care staff and family members, communication, psychology of families and physical health. Thus, this study we tested the hypothesis that examined effects of gender, age, relationship, marital status, education level, race and occupation can attribute on family satisfaction care and decision making. Two hundred and eight respondents selected from the Public Hospital Terengganu completed the Family satisfaction ICU Malay languages questionnaire (FS-ICU-M). A quantitative, cross-sectional study and purposive sampling was conducted from 10 October 2018 to January 2020. In this study conclude that the ICU-Care satisfaction score was significantly associated with age, education level, occupation, and the relationship of the respondents (p<0.05), but not associated with the gender, race, and marital status of the respondents. Moreover, the ICU-DM satisfaction score was significantly associated with age, marital status, occupation, and the relationship of the respondents (p<0.05), but not associated with the gender, race, and education level of the respondents.
Highlights
The ICU-DM satisfaction score was significantly associated with age, marital status, occupation, and the relationship of the respondents (p
Over the last few decades, studies regarding patient and family satisfaction on health care services have increased because the studies act as quality indicators to improve the quality of nursing intervention and assess the outcomes of care provided by health care professionals (Pajnkihar et al, 2017)
This study found no association between ICU care services with the gender or race of the family members, (Newey et al, 2020) though females showed higher satisfaction with care service compared to males
Summary
Over the last few decades, studies regarding patient and family satisfaction on health care services have increased because the studies act as quality indicators to improve the quality of nursing intervention and assess the outcomes of care provided by health care professionals (Pajnkihar et al, 2017). Numerous research has reported the family surveys that covered different aspects of patients to care, especially in intensive care settings were used as an indicator for initiating quality improvement management among family members in total care satisfaction (Abdul Hamid & Mat Nor, 2020; Maxim et al, 2019). The introduction of family-centred care in intensive care settings is relevant because health professionals are aware of the role of family’s inpatient care; the implementation of critical care in adults has not been extensively studied (Mitchell et al, 2009). The needs for information, proximity, assurance, comfort, and support were identified by family members as important throughout their stay in ICU (Zainah et al, 2016)
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