A single-valued neutrosophic-based methodology for selecting warehouse management software in sustainable logistics systems

Abstract

Warehouse operations cover activities that must be carried out systematically. Warehouse management systems (WMS) are needed for successful warehouse management. With digitalization, alternative software programs for WMS have increased. In this study, the selection of the WMS software program for the general warehouse type is discussed. The main motivation of the research is to develop a suitable alternative selection methodology based on criteria for warehouse managers. The research is carried out in several stages. In the first stage, the software selection criteria are determined based on the literature review. In the second stage, the criteria are weighted with the criteria importance through the intercriteria correlation (CRITIC) method based on single-valued neutrosophic sets (SVNSs). In the third stage, alternatives for WMS software are ranked with the technique for order preference by similarity to an ideal solution (TOPSIS) based on SVNSs. Three decision-makers, four alternatives, and eight criteria are used in the study. The empirical research is conducted on a warehouse providing general storage services in Turkey. In addition, the sensitivity analyses are performed and the results are compared. According to the research findings, the most valuable criterion in WMS software selection is determined as “ease of use”. As a result of the research, suggestions are developed for WMS software manufacturers, warehouse managers, and researchers. The novelty of this research is that WMS selection is applied for the first time using multi-criteria decision-making methods.