A shareable web service-based intelligent decision support system for on-demand business process management

Abstract

The monitoring of business processes for performance measurement is challenged by the variety of inter and intra organisational units and information systems involved in the execution of these processes. In this paper we present a shareable, web service-based Intelligent Decision Support System (IDSS) for on-demand business process management, that we call the Solution Manager Service (SMS). The SMS allows organisations to outsource the collection, accumulation and transformation of information about their business processes from multiple distributed systems across multiple organisations in a centralised repository and share them among authorised parties, such as supply chain partners, clients or government agencies.