Abstract
A Port Community System (PCS) is an electronic platform that links the multiple systems operated by private and public organizations. Accordingly, PCSs can be interpreted as complex service system networks that coproduce services. The study proposes a three levels top-down methodology which aims to interpret existing PCS in order to: provide a formal description of this system network based on the enterprise architecture concepts of a PCS; illustrate how each actor of a PCS offers or requires services; and present a new approach to the measurement of services based on the Goal-Question-Metric paradigm.
Highlights
Maritime and port logistics are experiencing deep transformations due to several relevant factors, such as: technological innovations; increase in trade both globally and regionally; liberalization, internationalization, and globalization of markets; and adoption of new strategic and productive models.[1]
Adopting a new modeling approach based on the ArchiMate notation language, this study considers Port Community System (PCS) as service system networks, namely configurations of resources that coproduce services, with the main aim being to cocreate value.[7,8]
This study has highlighted the possibility to investigate PCSs as complex service-oriented networks, adopting formal models written in the ArchiMate notation
Summary
Maritime and port logistics are experiencing deep transformations due to several relevant factors, such as: technological innovations; increase in trade both globally and regionally; liberalization, internationalization, and globalization of markets; and adoption of new strategic and productive models.[1] the globalization of supply chains is having relevant effects on shipping and on the development of the ports These phenomena, on the one hand, require the adoption of workflow management systems, in order to facilitate the Business-to-Business (B2B) and Business-to-Administration (B2A) interactions; on the other hand, they are determining a progressive change in the way of managing ports, which are currently competing by adding value to the services they provide to the network as a whole.[2].
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