A service design layout for creating a stress relief environment: A case study

Abstract

The main threat to health is no longer infectious diseases but instead chronic and degenerative diseases closely related to lifestyle factors, particularly stress, so the services that relieve physical and mental fatigue are becoming prevalent, these environments involve different situations, space constraints, and user needs. Indeed, the service items of a stress relief space meet diverse needs and purposes. In this paper, we propose that the service concept can be the key driver of service design decisions at all levels of planning. First, we define the service concept and how it drives design decisions for stress relief services. Second, we convergence the service conceptual framework is useful at the operational level during service design planning by user satisfaction, particularly in determining appropriate performance measures for evaluating service design. Third, service space limitation, is used to show the usefulness of applying the service concept in designing and enhancing service satisfaction.